Shipping & Payment Policy
Once the customer places an order through our website, the order is kept on hold for COD shipments for 36 hours after receiving a confirmation email/SMS from us to verify the address. Our customer representative team will get in touch with you by call/SMS/WhatsApp to confirm the order. If we get no confirmation from the customer, the order might be canceled without any notification.
We will not be held responsible if there are delays in delivery due to out-of-stock products.
Pakistan - FREE Shipping all over Pakistan
Outside Pakistan - Order value over PKR 35,000 will be FREE. Anything below that, the shipping charge will be PKR 5,000 per order.
Expected Delivery Times
Pakistan - Unstitched - Between 6-8 working days
Pakistan - Stitched - Between 13-16 working days
Outside Pakistan - Unstitched - Between 8-12 working days
Outside Pakistan - Stitched - Between 16-20 working days
Customized stitching orders may require additional 7-10 working days for completion.
Delivery can take longer in remote areas of Pakistan.
Saturdays & Sundays and any public holidays are non-working days.
On dispatch of your order, you will be sent a shipping confirmation email/SMS with your courier information and tracking number. Orders cannot be canceled once shipped.
Pakistan - Movex/BlueEx/Call Courier/Trax/Swyft/Leopards
Outside Pakistan - DHL
We offer Cash on Delivery (COD) for all customers and deliveries in Pakistan & UAE.
Pakistan - You can make payments through your mobile wallets such as JazzCash and Telenor EasyPaisa.
Pakistan - You can make payments through your Pakistani bank account.
Pakistan - Pay through your Visa/Mastercard debit and credit cards.
Outside Pakistan - Pay through your Visa/Mastercard debit and credit cards.
Outside Pakistan - Bank transfer and direct deposit to our bank accounts in Pakistan.
For deliveries outside Pakistan, customers have to pay the full balance via credit/debit card or bank transfer. Details will be shared once the order is confirmed.
Customs & Duties
FashionPorters is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.
There can be unexpected delivery delays due to customs clearance or maybe any undefined reason.
We take no responsibility if there are any additional charges in terms of customs or duties charged by local authorities / Governments (Out of Pakistan). The custom charges have to be borne by the customer.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All stitched orders are made according to the standard size, as mentioned on our size chart. However, if a customer requires custom stitching (stitching according to their measurement) then customers can contact us at firstname.lastname@example.org or WhatsApp/call us at +92 300 800 1006.
Custom orders can only be canceled or changed within 2 days of order placement.
Please refer to the product image regarding the styling and the cut.