FAQs – FashionPorters

FREE SHIPPING ALL OVER PAKISTAN & FREE INTERNATIONAL SHIPPING OVER 35000 PKR/-

FAQs

General

Do I need to set up an account to place an order?

Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at FashionPorters understand the importance of your time, therefore creating an account with us gives you access to the following benefits:

- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions, and discounts!

How will I view my order details and history?

Please sign in to “My Account” to view your order history. Click on the order you wish to view to see the details.

How can I receive updates on promotions and sales?

You can sign up for our newsletter and/or register with us on the website to keep up to date on all our promotions, sales, and special offers. Alternately, you can continue to visit our website and social media pages regularly to stay updated with us.

I forgot my password; how can I retrieve it?

Please click on ‘Forget password’ which is available on the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

Is my personal information kept secured?

All relevant pieces of information submitted by our customers will be kept secure and confidential. Only limited and authorized personnel have the right to access this information. At no point will we share rent or sell your personal information without your consent.

Order Support

Can I cancel my order?

Customers can cancel orders at any time before the order is processed. You may cancel your order by emailing us at contactus@theteleporters.com or WhatsApp/call us at +92 300 800 1006 before the order is processed. Custom orders can only be canceled or changed within 2 days of order placement.

Can I add product(s) to an existing order?

Customers can add product(s) to existing orders at any time before the order is dispatched. You may amend your order by emailing us at contactus@theteleporters.com or WhatsApp/call us at +92 300 800 1006 before the order is processed. Custom orders can only be canceled or changed within 2 days of order placement.

Can I exchange the product(s) in my order?

Product(s) purchased from www.fashionporters.com can be exchanged within 5 days for unstitched and 2 days for stitched, only if:

  • -Any product bought from FashionPorters’ online store can be exchanged from the Online Store only, provided it is unused, packing is in its original condition, and, still has the label and tag in its original state.
  • -The product will not be exchanged after it has been washed.
  • -For sale orders, exchanges will be provided for valid reasons only i.e., manufacturing defects or wrong items shipped.

Can I get a cash refund instead?

Refunds are not in cash - the client will be issued a coupon of the same value valid on www.fashionporters.com, which can be used immediately or in the future. Please study your coupon carefully for further details.

Can I exchange or return sale items?

Unfortunately, we cannot accept returns on sale items or gift cards.

What happens if I receive an incorrect/incomplete/damaged product(s)?

In the rare case that the product(s) you received is either incorrect or incomplete or damaged or defected or wrong, we apologize for the inconvenience. We make sure that each order is correctly shipped to every customer. However, should you find yourself in such a situation, you can simply email us at contactus@theteleporters.com com or WhatsApp/call us at +(92) 300 800 1006.

How do I redeem a Gift card or discount code?

To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page.

How do I know what size will fit me?

Please refer to the size chart mentioned on each Product Page. For further help, please email us at contactus@theteleporters.com or WhatsApp/call us at +92 300 800 1006.

My order was canceled due to online security, how can I get my money back?

We regret to know that your order was canceled due to online security measures. This is a security measure to prevent fraudulent transactions from going through and to protect our customers from being victims of fraudulent activities. However, please note that we have not captured any payment from you when we cancel your order, hence, the amount will not be charged to you. If charged, the amount will be reversed back to the card that was used.

When I place an item in my shopping bag, is the item placed under my reservation?

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer can still purchase the item.

I receive an error when placing my order, what went wrong?

Kindly do a screenshot of the page where you experience the error or copy the error message and send it to contactus@theteleporters.com for further assistance.

I did not receive any sales order summary, what does that mean?

A sales order summary is an auto-generated e-mail where FashionPorters acknowledges the order you placed. You should receive this order summary within 15 minutes of placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by FashionPorters. You are then required to make a new order. Alternatively, you may sign in to your account to access the ‘My Orders’ page to view whether your order is received by us.

Payment and Billing

What kind of payment methods do you accept?”

FashionPorters offer you Secure & Multiple Payment Options in order to provide you ease while shopping online.

  • -We offer Cash on Delivery (COD) for all customers and deliveries in Pakistan & UAE.
  • -Pakistan - You can make payments through your mobile wallets such as JazzCash and Telenor EasyPaisa.
  • -Pakistan - You can make payments through your Pakistani bank account.
  • -Pakistan - Pay through your Visa/Mastercard debit and credit cards.
  • -Outside Pakistan - Pay through your Visa/Mastercard debit and credit cards.
  • -Outside Pakistan - Bank transfer and direct deposit to our bank accounts in Pakistan.
  • -For deliveries outside Pakistan, customers have to pay the full balance via credit/debit card or bank transfer. Details will be shared once the order is confirmed.

We provide you with secure payment services that allow you to make payments via your credit and debit cards. All your details and your data will be securely transmitted from end to end via SSL encryption.

How can I make transactions at checkout?

  • -Bank account-based transaction: You can make payments by entering your bank account number, CNIC, and One Time Password (sent on your registered number by your bank).
  • -Card-based transactions: You can make payments by using any payment card powered by Visa, MasterCard, UnionPay International, or PayPal. You simply need to enter your card credentials and One Time Password to complete the transaction.
  • -Mobile Wallet: You can make payments by entering your wallet number and email id. Transaction will be completed after verification on the registered mobile number/wallet.

Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

Which banks are available on during checkout at FashionPorters?

  • -Al Baraka
  • -Allied Bank
  • -Askari Bank Limited
  • -Bank Islami
  • -The Bank of Punjab
  • -Faysal Bank
  • -Habib Metropolitan Bank
  • -JS Bank
  • -Meezan Bank
  • -NRSP Microfinance Bank
  • -Summit Bank

How can I make transactions using Payment Links?

Once you click on the unique link that we send you, you will be redirected to our checkout page and make payments through the following channels:

  • Bank account-based transaction: You can make payments by entering your bank account number, CNIC, and One Time Password (sent on your registered number by your bank).
  • Card-based transactions: You can make payments by using any payment card powered by Visa, MasterCard, UnionPay International, or PayPal. You simply need to enter your card credentials and One Time Password to complete the transaction.
  • Mobile Wallet: You can make payments by entering your wallet number and email id. Transaction will be completed after verification on the registered mobile number/wallet.

What are Mobile Payments?

FashionPorters, in collaboration with UnionPay International, allows customers to pay via QR and Tap n Pay Contactless Payments through their bank’s mobile app.

Do you accept wire transfers?

Yes, we allow you to pay for the goods directly from your bank account.

Do you handle currency conversion?

Yes, our checkout page will automatically convert international currencies upon payment and your account/wallet will be debited the converted amount.

What should I do if I do not recognize the transaction that I’ve been charged for?

In case you do not recognize the transaction that you have been charged for, you can email us at contactus@theteleporters.com or WhatsApp/call us at +92 300 800 1006.

What should I do if my payment fails?

In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, your amount will be reimbursed to your bank account within 7 business days. You can email us at contactus@theteleporters.com or WhatsApp/call us at +92 300 800 1006.

How can I raise the chargeback request?

If you don’t receive the goods or services ordered within the turnaround time mentioned on the website, then you may lodge a chargeback request by emailing us at contactus@theteleporters.com or WhatsApp/call us at +92 300 800 1006.

How do I get a refund for a duplicate transaction towards the same order?

In case of duplicate charges for the same order, you can email us at contactus@theteleporters.com or WhatsApp/call us at +92 300 800 1006.

I made a payment and it failed, but the money was debited from my account?

If you have not received a confirmation and the payment has failed, the amount will be auto refunded to you within 7 working days from the transaction date. If you don’t receive the refund in 7 days, please provide the below details by raising a complaint by emailing us at contactus@theteleporters.com or WhatsApp/call us at +92 300 800 1006 and we will get back to you at the earliest.

  • -Account Number
  • -STAN
  • -Amount
  • -Date & Time
  • -Email ID

Shipping and Delivery

What are the shipping charges?

  • -Pakistan - FREE Shipping all over Pakistan
  • -Outside Pakistan - Order value over PKR 35,000 will be FREE. Anything below that, the shipping charge will be PKR 5,000 per order.

How long will it take for my order to be delivered?

  • -Pakistan - Unstitched - Between 6-8 working days
  • -Pakistan - Stitched - Between 13-16 working days
  • -Outside Pakistan - Unstitched - Between 8-12 working days
  • -Outside Pakistan - Stitched - Between 16-20 working days
  • -Customized stitching orders may require additional 7-10 working days for completion.

What courier companies do you use for shipping?

  • -Pakistan - Movex/BlueEx/Call Courier/Trax/Swyft/Leopards
  • -Outside Pakistan - DHL

Do you offer same-day delivery?

We offer same-day delivery in Karachi and Lahore right now on special requests. For same-day delivery, email us at contactus@theteleporters.com com or WhatsApp/call us at +(92) 300 800 1006.

Are you able to ship the product(s) to my country?

We provide delivery worldwide. We ship to over 190 countries

Who will bear the VAT and customs duties for international shipments?

All custom and VAT charges will be paid by the customers for all international orders, where applicable. Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities. FashionPorters is not responsible for any taxes or duties the customs office may charge you, a payment may be required to release your shipment from customs.

How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, address, country, and area code while placing an order given is accurate. On the second failed attempt, the product(s) will be returned to us.

Can I get the shipping/billing address of an order changed after it has been processed?

It is only possible to change the address of a processed order before it has been dispatched. Email us contactus@theteleporters.com com or at WhatsApp/call us at +(92) 300 800 1006.

How do I know FashionPorters has received my order?

After placing an order on our website, you will receive an acknowledgement Email/SMS from us as confirmation of receiving your order. The order is kept on hold for COD shipments for 36 hours after receiving a confirmation email/SMS from us to verify the address. Our customer representative team will get in touch with you by call/SMS/WhatsApp to confirm the order. If we get no confirmation from the customer, the order might be canceled without any notification.

How can I track the status of my order?

As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation, this is what will help you track your order(s). Alternatively, you can email us at contactus@theteleporters.com or WhatsApp/call us at +92 300 800 1006.

How can I track the shipment of my order?

When we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment. Alternatively, you can track your order using the following links:

What if the dress I ordered gets out of stock?

If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.

Do FashionPorters ship to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

What should I take note of when the order is intended as a gift?

If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. You may wish to let the recipient know that a surprise is on the way. Undeliverable package charges will be borne by the buyer.

Is there a guaranteed date on which I can receive my order on time?

Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening, and availability of stocks. On some occasions, we may request some form of payment verification or source for the best available piece within our storage locations to fulfill your shipment. If you need to receive the items urgently, we suggest you contact us at contactus@theteleporters.com. We will try our utmost to place your order on priority.

Location and Timings

Where is your store located?

We do not have any store in Pakistan or anywhere abroad. We, however, have a studio in Karachi where customers can visit for a consultation.

What are your timings?

We are available round the clock on WhatsApp, Social Media Platforms, and Emails. Our studio is open from Monday to Saturday from 10 AM to 7 PM, Pakistan time.

Exchange and Refund Policy

Do you offer exchanges?

For custom orders, we do not accept exchanges.

Do you offer refunds?

For custom orders, we do not offer refunds. At FashionPorters, we are committed to ensuring the highest level of service and quality. We only offer case-by-case refunds if you face quality issues with the product. If you find the dress faulty in terms of its quality or work, you have to get back to us within 24 hours of delivery. If a refund is granted, it will only be for the price of the article and will not cover the stitching or shipping cost.

What if an incorrect or damaged item has arrived?

Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. You can contact us at contactus@theteleporters.com or call/WhatsApp on: +923008001006.

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