How can I place an order?
Place an order through any of the following channels:
- Directly through our website
- Call or WhatsApp us on our official number: +923008001006
- Visit our Karachi Studio at Tauheed Commercial Area, Phase V, DHA.
- Email us at email@example.com.
- Direct message us on any of our social media platforms.
Which social media platforms are you on?
You can find us on: Instagram, Facebook, YouTube & LinkedIn.
What products do you offer?
We provide bridal dresses, formals, and luxury pret . We plan on adding new lines to our business soon. Stay tuned!
How can I download your mobile application?
Our app is compatible with all modern smartphones that run Android and iOS. You can find us on the App and Google Play Store. Our app is free to download on both platforms.
What happens if I forget my password?
If you have forgotten your password, you can recover it in the “My Profile" section. You will then receive instructions on how to reset your password.
How will I ensure my order is confirmed?
You will be sent an email when your order is created in our system. Please make sure you check your junk emails before contacting us. Additionally, you will receive a notification on your mobile through our app when an order is created and confirmed.
How can I track the progress of my order?
You can track the status of your order through our mobile application or by getting in touch with your designated Account Manager.
Can I amend, once the order is placed?
Generally, we do not support amending orders since it disrupts our plans. However, based on our past experiences, you can amend an order until it has gone for production i.e. until you have approved the dress via our app. Once you approve the dress, we are unable to process an amendment.
Can I cancel, once the order is placed?
You can contact your Account Manager to confirm if your order can be canceled or not. We have separate policies concerning order cancelation.
For custom orders:
- 10% deduction from the advance amount within one week.
- 20% deduction from the advance amount after one week.
- 30% deduction from the advance amount after swatches or calico fitting.
- If a certain milestone is considered achieved, we will be unable to refund all previous milestones.
- Other scenarios that are not envisaged by the management will be dealt with on a case-by-case basis.
Where can I find my order history?
You can view your order history from our Dashboard. Just click on the 3D Dressed Avatar and then Archive. There you go, you’re welcome!
Do I need an account to place an order?
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases.
- Request an exchange or return directly from your account.
- Add pieces you love or missed out on to your Wish List.
- Save your address and card details so you can shop even quicker in future.
Payment and Billing
Do I need to make an advance payment when placing an order?
Depending on the type of dress, we usually ask for a minimal payment at the time of order placement.
How do you accept payments?
We accept all major credit cards, both local and international cards. We accept cash, cheque, bank transfers, western union, and even Bitcoins!
Do you offer Cash on Delivery?
FashionPorters offers Cash on Delivery (COD) on certain items, please check the individual product page for more information.
Shipping and Delivery
Are you able to ship the product to my country?
We provide delivery worldwide. We ship to over 190 countries.
What is the Delivery Time?
We provide shipping all over Pakistan through TCS and internationally through FedEx. It will take 3-4 business days for delivery within Pakistan and 8-10 working days for international orders delivery after dispatch.
What are your shipping charges?
- For delivery within Pakistan, charges of PKR 300 apply.
- For international orders: - Luxury Pret. USD 30 anywhere in the world, each additional light formal will cost USD 10. - Formals. USD 60 anywhere in the world, each additional heavy formal will cost USD 20. - Bridals. USD 150 anywhere in the world, each additional bridal will cost USD 75.
Do you provide delivery on all days of the week?
You can expect delivery of your order on any business day unless otherwise specified. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.
Location and Timings
Where is your store located?
We do not have any store in Pakistan or anywhere abroad. We, however, have a studio in Karachi where customers can visit for a consultation.
What are your timings?
We are available round the clock on WhatsApp, Social Media Platforms, and Emails. Our studio is open from Monday to Saturday from 10 AM to 7 PM, Pakistan time.
Exchange and Refund Policy
Do you offer exchanges?
For custom orders, we do not accept exchanges.
Do you offer refunds?
For custom orders, we do not offer refunds. At FashionPorters, we are committed to ensuring the highest level of service and quality. We only offer case-by-case refunds if you face quality issues with the product. If you find the dress faulty in terms of its quality or work, you have to get back to us within 24 hours of delivery. If a refund is granted, it will only be for the price of the article and will not cover the stitching or shipping cost.
What if an incorrect or damaged item has arrived?
Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. You can contact us at firstname.lastname@example.org or call/WhatsApp on: +923008001006.
What does contactless measurement mean?
Forget those long measuring tapes. Say hello to Digital Measurement. Take 2 pictures of yourself in a selfie mode or through the help of a friend and let us measure you down to the nearest cm.
How many photos are required to get my body measurements?
We just need to take 2 photos and you’re done. It is that simple!
How many measurements are generated?
We generate over 65+ measurements.
How accurate are the body measurements?
Should you follow the instructions correctly, your measurements will be 100% accurate.
Do I need to pose naked to get 100% accurate measurements?
No. We do not recommend posing naked.
Do I need to pose in my underwear to get 100% accurate measurements?
No. We do not recommend posing in your underwear.
What causes misrepresentation in measurements?
Based on our experience, we have seen the following to cause problems:
- Not wearing fitted clothes.
- Wearing accessories.
- Not emptying pockets.
- Wearing heels.
- Hair not tied up or pulled back.
- The picture was not taken from waist height.
- Bad room lighting.
- Same background color as clothing.
What is an Account Manager?
Each customer and order will be allocated a Manager. The Manager will be responsible for the end-to-end designing and production of your dress. You can see your Manager under the Menu option on our app.
Will my pictures be saved?
We do not store the pictures that you take for the body measurements. The pictures are uploaded to a secure inaccessible server to process and let our algorithms do their magic. None of our staff or even the Founder has access to this server. The pictures are immediately deleted from the server after the process is complete. However, regarding optional ‘Face Scan’ and ‘360 Video’ features, all pictures and videos are saved on our server and will be accessed by our team to process the creation of a realistic 3D Avatar.
What is the Face Scan feature?
Our highly skilled 3D artists create your digital face after you take pictures of your face from multiple angles. You will basically have a character of yourself. We will dress this character in the design and pattern you choose for easier visualization on you.
Can I share the 3D Avatar and Dress?
Yes, you can share the 3D Dressed Avatar via our platform.
What are milestones?
We break down your order into small deliverables. So, you can track the progress of your order much more easily and in a transparent way.
How do the milestones work?
After your order is confirmed. We will create milestones within our app for you to track the status of your order. Upon completion of each milestone, you will be requested to pay the milestone amount to proceed to the next milestone.